CLIENT RELATIONSHIP MANAGEMENT
- Are you currently measuring your client’s satisfaction with your services?
- Have you instituted a program that focuses on communicating your value to your clients?
If you are not currently measuring client or customer satisfaction levels, you are missing one of the most important aspects of a comprehensive, best practices marketing program. You are also missing out on the opportunity to grow your business. A well executed Client Satisfaction Program helps you understand what your clients, customers, members and/or donors expect of your relationship with them. It will help identify how well you are meeting those expectations and provide you the opportunity to correct any problems or issues that need to be resolved. Most importantly, it can help your organization have very satisfied, loyal clients, customers, members and/or donors. I can help you create a customized Client Satisfaction Program that will improve your service levels and grow your relationships.
Helping your practitioners and staff improve their client service is key to your growth. I create and conduct customized workshops on understanding your buyer values, the dimensions of client service, the barriers to exceptional client service and communicating value for fees.
Client Relationship Management Programs can help your organization be more market driven and will help you gain insight into how your organization is perceived in the marketplace.
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